NEXT Intelligent Automated Answering Platform (NIAA)
NEXT Intelligent Automated Answering platform is a Chatops/Chatbot platform. It brings the communication and software development execution along with the operational tasks using conversation. NIAA helps the enterprise in getting the following benefits.
Automation
NIAA brings automation, by triggering actions based on the conversation. Any repetitive mundane manual task can be automated allowing the task to be carried out efficiently and increasing the productivity of the user.
Contextual
NIAA converses inappropriate context. Having the contextual conversation is paramount as it helps in getting the relevant answer to the query, improving the efficiency and also assists in taking an informed decision.
Transparency
NIAA provides transparency by having a conversation with the appropriate stakeholders and intimating them of the relevant information. This information is recorded as conversation providing utmost clarity and transparency.
Engagement
NIAA makes sure that the information is rightly received at the appropriate time. This would prevent unnecessary deadlocks, disagreements which delay the project or decision making. This will, in turn, improve the engagement of the concerned personnel.
